DEPOSITS AND CANCELLATIONS
Some appointments will require a non-refundable deposit to secure your booking. This deposit will act as a prepayment and be subtracted from your total service cost. Please give at least 48hours notice if you need to reschedule or cancel your appointment to allow the ability to offer your appointment to other guests.
If you are running late, please let me know by calling or messaging the salon. I will do my best to fit you in, but on busy days I cannot guarantee this, and your appointment may need to be rescheduled.
ILLNESS AND EMERGENCIES
Please be courteous and do not attend the salon if you are unwell. I understand that illness, emergencies and life happen, and I will always try to accommodate rescheduling to the best of my ability.
CHILDREN
Hair by Jillian is a small boutique style salon which prides itself on offering a quiet and relaxing experience. Due to limited salon space, as well as health and safety requirements, children under 16 are not allowed to accompany hair appointments.
There are a lot of sharp and hot objects, as well as chemicals in the salon that can cause harm to children, and they cannot be constantly supervised. This ensures a safe, enjoyable and comfortable experience for you and all guests.
Your hair appointment is a time for you to unwind and relax without any distractions from your everyday life, and unfortunately small children does not allow this to happen.
EXTENSIONS
Please contact me for a face-to-face consultation to discuss all your hair extension needs. Extensions require a non-refundable 50% deposit at the time of consultation to order your extensions and secure an installation date. Please allow up to 10 business days for them to arrive.
Extensions are a luxury service and require proper after-care and maintenance appointments to be followed properly. No responsibility is taken by Hair by Jillian for improper haircare, products or mistreatment which can affect the quality and/or longevity/lifespan of your extensions.
Please note, I do not install or maintain other salons work or brands.
Thankyou for your understanding!